Regulating emotions at work: The role of emotional intelligence in the process of conflict, job crafting and performance
Regulating emotions at work: The role of emotional intelligence in the process of conflict, job crafting and performance
Blog Article
Orientation: This study aimed to investigate the role of emotional intelligence (EQ) in the process of workplace conflict, job crafting and job performance.Research Piecing Kits purpose: To explore the relationship between self-focused EQ, task conflict, task crafting and in-role performance, as well as the relationship between other-focused EQ, relational conflict, relational crafting and extra-role performance.Motivation for the study: Peer relationships and conflict may have an impact on work performance and enabling employees to manage relationships and conflict at work and may contribute to better overall productivity.
Research approach/design and method: A quantitative research design with cross-sectional analysis utilising PROCESS moderated mediation was followed in this study.The sample consisted of 293 employees across various industries in South Africa.Main findings: The results showed that task crafting mediates the relationship between task conflict and in-role performance, whilst self-focused EQ moderated the relationship between task conflict, task crafting and in-role performance in the second stage.
Relational crafting further mediated the relationship between task conflict and extra-role performance.Practical/managerial implications: The study shows that job crafting is important for managing conflict on performance, whilst recognising self-focused EQ as an important predisposition to initiate self-driven behaviour that employees embark on in order to perform well.Contribution/value-add: By analysing these relationships, organisations may better equip their employees with the internal resources needed to perform.
Furthermore, an investigation into Grill / Griddle Stones emotion regulation methods combined with proactive workplace behaviours increases our understanding of how to support and promote positive interactions and proactivity at work.